Privacy Policy
This Privacy Policy explains how Barcelona Transfers ("we", "us", "our") collects, uses and protects your personal data when you use barcelonatransfers.es or contact us to book a transfer.
1. Who is responsible for your data
Barcelona Transfers, based in Barcelona, Spain, is the data controller for the personal information described in this policy.
Contact: bookings@barcelonatransfers.es · WhatsApp +34 637 015 195
2. What information we collect
We collect the information you choose to give us when requesting a quote or booking a transfer, which may include:
- Your name and contact details (phone number / WhatsApp)
- Pickup and drop-off locations, dates and times
- Flight or cruise details, if provided
- Number of passengers
- Your approximate location, only if you actively use the "locate me" button on the booking form
3. How we use your information
We use this information only to:
- Prepare and confirm a price for your requested transfer
- Coordinate pickup details with our drivers
- Communicate with you about your booking
- Respond to questions sent via WhatsApp, phone or email
We do not sell your personal data to third parties, and we do not use it for advertising purposes.
4. Third-party services
To operate this website, we rely on a small number of third-party services that may process limited data on our behalf:
- Google Maps / Places API — used for the address autocomplete and "locate me" feature on the booking form. Google may process location and address data according to its own Privacy Policy.
- WhatsApp (Meta) — used to receive and respond to booking requests. Messages sent via WhatsApp are subject to Meta's Privacy Policy.
- Google Fonts — used to load the typography on this site.
5. Cookies
This website itself does not set tracking or advertising cookies. However, third-party services embedded on the site (such as Google Maps) may set their own cookies to function correctly. You can control or disable cookies through your browser settings at any time.
6. How long we keep your data
We keep booking-related information only for as long as necessary to provide the service and comply with any applicable legal or tax obligations, after which it is deleted or anonymized.
7. Your rights
Under the EU General Data Protection Regulation (GDPR), you have the right to access, correct, delete, or request a copy of your personal data, and to object to or restrict certain uses of it. To exercise any of these rights, contact us at bookings@barcelonatransfers.es.
You also have the right to lodge a complaint with the Spanish data protection authority, the Agencia Española de Protección de Datos (AEPD).
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.